With more and more people buying phones on 2-year contracts, the idea that your warantee only lasts 12 months might well be legal nonsense
Your warantee might be more powerful than you think (Image: Rex Features)
For the past few years I have been stressing the need for mobile phones to last at least as long as the network contracts taken out with them.
Legally goods have to be of satisfactory quality, fit for purpose and as described.
If they are not the consumer is entitled to a remedy.
So when a mobile provider or retailer sells a consumer a two-year network contract and, as part of the deal, a phone, that handset should last at least two years.
This means the warranty/guarantee should be for at least this period. Many network providers/retailers have been asking why and the answer is simple.
If you sell a two-year contract and the handset to go with it, the handset must last the duration of the contract.
If it doesn’t it must mean the handset was not fit for purpose.
The only circumstances under which this would not be correct would be if the retailer clearly said, before the contract was entered in to “you have a two-year contract and handset included – oh but the handset may not last two years so you may have to buy a new one mid-contract”.
And I am absolutely sure no retailer has ever said that.
Apple play fair
Here’s the good news, it appears that Apple have this week decided that they agree with me as they have announced an extension of all iPhone warranties from one to two years.
Well done Apple, but it is now time for others to follow.
I’ve seen some providers in these situations argue that as they charged separately for the handset and network charges what I have said above doesn’t apply.
Nonsense – it matters not how you were charged.
The important point is that the phone was sold at the same time as selling the fixed-term network contract.
Unless the retailer clearly stated that the phone may not last the duration of the network contract you can reasonably expect that it will.